Fox&Angel provides a range of services to help a company create and implement a successful customer experience strategy. Some of the services that we offer are:
Customer research and analysis: Conducting customer surveys, focus groups, and other forms of research to gain insights into customer needs, preferences, and pain points.
Touchpoint mapping: Identifying all the key touchpoints a customer has with the company and mapping out the customer journey to identify areas for improvement.
Strategy development: Working with the company to develop a customer experience strategy that aligns with its overall business goals and takes into account customer needs and expectations.
Customer experience design: Designing a customer experience that is differentiated, emotionally engaging, and addresses customer needs at every touchpoint.
Implementation support: Providing support to help the company implement the customer experience strategy, including process changes, technology solutions, and employee training.
Continuous improvement: Monitoring and analyzing the customer experience to identify areas for improvement and making ongoing changes to the customer experience strategy to enhance customer satisfaction and loyalty.
The extent and scope of services provided by us depends on the specific needs of the company and the agreement between the company and the consultancy.
Customer experience refers to the overall perception and interaction a customer has with a company, product, or service throughout the customer journey, including pre- and post-purchase stages. It encompasses all touchpoints a customer has with a brand, such as advertising, customer service, product quality, and more. The goal of enhancing customer experience is to create a positive, memorable, and emotional connection with customers, leading to increased customer satisfaction, loyalty, and advocacy.
The customer experience strategy by Fox&Angel is a comprehensive plan that outlines how a company should deliver a positive and memorable experience to its customers at every touchpoint throughout the customer journey. The strategy aligns with the company's overall business goals and takes into account the needs and expectations of the target customer segments.
Our customer experience strategy typically includes, customer research and analysis to gain a deep understanding of customer needs, preferences, and pain points. Identification of key touchpoints and customer journeys, development of customer experience goals and metrics, creation of a customer experience design that outlines how the company will address customer needs and deliver a positive experience, Implementation and continuous improvement of the customer experience through technology, process changes, and employee training. The ultimate goal of a customer experience strategy is to create a differentiated and emotionally engaging experience for customers, leading to increased customer satisfaction, loyalty, and advocacy
At Fox & Angel, we believe that delivering a superior customer experience is key to success in any new market. That's why our new market entry strategy services focus not only on helping businesses establish a strong presence in their target market but also on ensuring that their customers have a seamless, positive experience every step of the way